Fidelity operates a fleet of 50 vehicles: wheelchair lift vans and minivans. We are one of the largest wheelchair and specialty transportation companies servicing the metro-Detroit area.
Your business matters to us. We have professional drivers, managers and customer service staff ready to assist.
Farmington Hills, Michigan
08:30 am – 08:00 pm
Urgent matters will be handled by dispatch from 6:30 AM Mon-Friday
Our drivers are on the road from 4:30 AM for previously scheduled pickups.
Our fleet accommodates everyone.
Wheelchair Accessible Vehicles
The Information Center -
"Throughout our contract with Henry, we have had an absolutely amazing experience in regard to transportation services for program enrollees. Henry has always displayed a terrific attention to detail and shows concern and caring while being very responsive to client and agency needs. Highly recommended."
From Melissa -
"My name is Melissa and I am the caregiver for Mrs. S. In the past, with other transportation companies, she had many negative experiences. In return, made her feel a little uncomfortable with trusting any transportation companies/ services. I must say, today we had an amazing experience. Our driver, John, was great! I have dealt with MANY transportation companies with Mrs S. and also in my personal life. Fidelity Transportation is by far the most outstanding one of them all. I will definitely highly recommend your services and give your company, your vans and your amazing driver, John, five stars! Thank you again for putting smiles on people’s faces and being a light in people's lives. You all are truly the definition of " Fidelity." Thank you again. Have an amazingly beautiful and blessed evening. Melissa and Mrs. S."
From Sarah on 02/17/2023
" Today I had Sam for the first trip and Mike for the return trip. Sam is such a kind, gentle driver. He truly is a gem. He went above and beyond by coming into my appointment and up to the registration desk, even removing obstacles so I could get my wheelchair through! What a sweetheart!! On the way home, Mike entertained me while keeping me safe, sound, and smiling ear to ear. Traffic was backed up and he knew exactly how to get around it. Both of these gentleman are superior employees and should be commended for their compassion and dedication. Thank you for letting me meet these two kindred souls!! "
New arrivals, lots of room and comfort.
In compliance with and as a result of the State of Michigan LIMOUSINE, TAXICAB, AND TRANSPORTATION NETWORK COMPANY ACT 345 of 2016, Fidelity Transportation of Michigan, Inc. has a zero-tolerance drug and alcohol policy for drivers.
All drivers are responsible for abiding by this policy. The use or possession of illegal controlled substances or alcoholic beverages while on Company property; in any Company vehicle; or on Company time, including breaks or lunch, paid or unpaid; or while driving clients to and from medical appointments, is strictly prohibited.
Additionally, drivers are prohibited from reporting to work under the influence of any substance that will affect the driver’s performance at work or their safety or the safety of others. Violations will not be tolerated.
Any employee who directly observes behavior which indicates a driver is impaired must call 911 and report the incident to Fidelity Transportation management. Information from clients, passengers, or members of the public will be investigated immediately by Fidelity management.